Contact Center Solutions
Multilingual Interpretation / Translation Services
Issues / Requests
- We want to receive customers from overseas smoothly.
- We cannot amply position staff with proficient foreign language capabilities within our company.
Features of Multilingual Telephone Interpretation Service
E-mail Translation Reception
24/7 Interpretation Service
Reception Available 365 Days a Year
Reception in Multiple Languages
1Pricing selections to meet your capacities
We have prepared various economical plans from which to choose, to match your company’s monthly call times or translation amounts.
2Reception available for multiple locations
Flexible service offered for store branches as well as commercial facilities, associations, organizations, and more.
Features of Multilingual Translation Services
Accepting various kinds of documents for translation
We accurately and speedily translate various kinds of documents within the timeframe both parties agree upon.
Telephone Interpretation Service（conceptual diagram）
Reception through service windows（2-point calling）
When we receive calls from service windows, we interpret through the telephone receiver being passed back and forth.
Multilingual Interpretation Center（3-way calling）
We interpret via a 3-way call conducted between the customer, your company, and us.
Video Interpretation Option
A video interpretation service conducted through the use of a tablet.
Offered in order to provide services with a sense of presence by being able to converse while looking at the expressions of the operator.
For Service Windows of Municipalities, Stores, Lodging Facilities, and more
Reception is also available for multiple locations※
Multilingual Interpretation Center
Tablets must be prepared by the client.
A designated app is installed in order to use the video interpretation option.
(The app is free to install, but the user policy of the provider is followed.)
- iOS 6.0～8.1
- Android 2.2～4.4
※4.0 or above is recommended.
- Windows machines
※Windows 7 or above is recommended.
A device with a camera is necessary.
For inquiries about call centers:0120-050513
Hours of Operation: Weekdays 9:00 - 17:30 (excluding Sat., Sun., holidays)