Contact Center Solutions

Multilingual Interpretation / Translation Services

Issues / Requests

  • We want to receive customers from overseas smoothly.
  • We cannot amply position staff with proficient foreign language capabilities within our company.

Features of Multilingual Telephone Interpretation Service

E-mail Translation Reception

24/7 Interpretation Service

Reception Available 365 Days a Year

Reception in Multiple Languages

1Pricing selections to meet your capacities

We have prepared various economical plans from which to choose, to match your company’s monthly call times or translation amounts.

2Reception available for multiple locations

Flexible service offered for store branches as well as commercial facilities, associations, organizations, and more.

  • ※ Estimates will be prepared based on the nature of usage and the volume of services.
  • ※ To provide our best possible service, reception may not be possible during times of call congestion.

Features of Multilingual Translation Services

Accepting various kinds of documents for translation

We accurately and speedily translate various kinds of documents within the timeframe both parties agree upon.

Telephone Interpretation Service(conceptual diagram)

Reception through service windows(2-point calling)

When we receive calls from service windows, we interpret through the telephone receiver being passed back and forth.

Multilingual Interpretation Center(3-way calling)

We interpret via a 3-way call conducted between the customer, your company, and us.

  • ※ Cannot be used with the entry plan.

Video Interpretation Option

A video interpretation service conducted through the use of a tablet.
Offered in order to provide services with a sense of presence by being able to converse while looking at the expressions of the operator.

For Service Windows of Municipalities, Stores, Lodging Facilities, and more

Reception is also available for multiple locations

  • ※ Use is limited to within the company (the contracting party).

Multilingual Interpretation Center

  • English
  • Chinese
  • Korean
  • Spanish
  • Portugese
  • Thai
  • Vietnamese
  • ※ Thai is offered from 9 AM to 6 PM.
  • ※ Vietnamese is offered from 10 AM to 7 PM.
Please note:

Tablets must be prepared by the client.
A designated app is installed in order to use the video interpretation option.
(The app is free to install, but the user policy of the provider is followed.)

  • iOS 6.0~8.1
  • Android 2.2~4.4
    ※4.0 or above is recommended.
  • Windows machines
    ※Windows 7 or above is recommended.

A device with a camera is necessary.

For inquiries about call centers:0120-050513

Hours of Operation: Weekdays 9:00 - 17:30 (excluding Sat., Sun., holidays)

For inquiries via e-mail, click here