• NTT Marketing ACT is a Comprehensive Contact Center Service Provider within the NTT West Group
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Services

Examples of Implementation

Municipality

Client: “Waste Collection” Reception Center

nstalling a specialized service call center for receiving applications regarding waste collection.From our detailed and clear explanations, we were able to make improvements to this civil service.
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Contents of Service Implementation:
Contact Center Construction / Management Outsourcing

Municipality

Client: “General Guidance” Call Center

Installing a comprehensive information call center to improve civil services. Implemented FAQ system (database to support replies) enabling receipt of precise answers more promptly, thus improving civil satisfaction.
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Contents of Service Implementation:
Contact Center Construction / Management Outsourcing

Transportation Industry

Client: “Home Delivery / Pick-up Services & Inquiries” Reception Center

Centralization of telephone reception from customers into a call center. Actualized a system of “no waiting time from busy lines,” erasing customer dissatisfaction.
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Contents of Service Implementation:
Contact Center Construction / Management Outsourcing

Lodging Industry

Client:“Hotel Accommodations” Comprehensive Reservation Center

Merging reservation reception systems of affiliated hotels into one call center. Enhanced service quality, and also succeeded in raising sales from the prevention of losses of potential reservations.
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Contents of Service Implementation:
Contact Center Construction / Management Outsourcing

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