Entrusted with “Osaka City Comprehensive Call Center Operations”

In March of 2016, NTT Marketing ACT received an order for operation of the comprehensive call center of Osaka City. A task overview is shown below:

Osaka City Comprehensive Call Center Operations

Task Overview

  • Call forwarding services for Osaka City Hall and ward offices
  • Inquiry reception operations for the comprehensive call center “Naniwa Call”
  • Handling of public hearing telephone operations