Examples of Implementation

Examples of implementation List

“Waste Collection” Reception CenterMunicipality
Installing a specialized service call center for receiving applications regarding waste collection.
From our detailed and clear explanations, we were able to make improvements to this civil service.
“General Guidance” Call CenterMunicipality
Installing a comprehensive guidance call center to improve civil services.
Implemented FAQ system (database to support replies) enabling receipt of precise answers more promptly, thus improving civil satisfaction.
“Home Delivery/Pick-up Services & Inquiries” Reception CenterTransportation Industry
Centralization of Telephone Reception from Customers into a call center.
Actualizing a system of “no waiting time from busy lines,” erasing customer dissatisfaction.
“Hotel Accommodations” Comprehensive Reservation CenterLodging Industry
Merging reservation reception systems of affiliated hotels into one call center.
Enhanced service quality, and also succeeded in raising sales from the prevention of losses of potential reservations.

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