Examples of Implementation
Examples of implementation List
- “Waste Collection” Reception CenterMunicipality
- Installing a specialized service call center for receiving applications regarding waste collection.
From our detailed and clear explanations, we were able to make improvements to this civil service.
- “General Guidance” Call CenterMunicipality
- Installing a comprehensive guidance call center to improve civil services.
Implemented FAQ system (database to support replies) enabling receipt of precise answers more promptly, thus improving civil satisfaction.
- “Home Delivery/Pick-up Services & Inquiries” Reception CenterTransportation Industry
- Centralization of Telephone Reception from Customers into a call center.
Actualizing a system of “no waiting time from busy lines,” erasing customer dissatisfaction.
- “Hotel Accommodations” Comprehensive Reservation CenterLodging Industry
- Merging reservation reception systems of affiliated hotels into one call center.
Enhanced service quality, and also succeeded in raising sales from the prevention of losses of potential reservations.